Bukhari Shopping Store

At Bukhari Shopping Store, customer satisfaction is our top priority. We carefully inspect all products before dispatch. However, if you are not completely satisfied with your purchase, we are here to help under the following policy.

1. Eligibility for Returns

You may request a return if:

  • The product is damaged, defective, or broken at the time of delivery
  • The wrong item was delivered
  • The product is missing parts or accessories

⏰ Return request must be submitted within 3 days of delivery.

2. Items Not Eligible for Return

The following items cannot be returned or refunded:

  • Used, washed, or altered items
  • Items damaged due to customer misuse
  • Items without original packaging, tags, or invoice
  • Sale, clearance, or discounted items
  • Personal care items, cosmetics, undergarments, or hygiene-related products
  • Digital products (if applicable)

3. Return Conditions

To be eligible for a return:

  • The item must be unused and in original condition
  • Original packaging, box, tags, and accessories must be included
  • Proof of purchase (order number / invoice) is required
  • Return must be approved by our support team before shipping

4. How to Request a Return

To initiate a return:

  1. Contact us via WhatsApp
  2. Provide:
    • Order number
    • Clear images or video of the product (showing the issue)
    • Reason for return
  3. Our team will review your request within 24–72 hours
  4. Once approved, return instructions will be shared

❗ Do not send the product back without approval.

❌ Shipping Charges

  • Shipping charges are non-refundable
  • Return shipping cost is borne by the customer unless the error is from our side

5. Exchange Policy

We offer exchange instead of refund where applicable:

  • Product exchange is subject to stock availability
  • Exchange request must be made within 3 days of delivery
  • Only one exchange allowed per order

6. Order Cancellation

  • Orders can be cancelled before dispatch only
  • Once the order is shipped, cancellation is not possible

7. Damaged or Incorrect Orders

If you receive a damaged or incorrect item:

  • Report the issue within 24 hours of delivery
  • Provide unboxing video or clear images
  • Claims without proof may not be accepted

8. Policy Updates

Bukhari Shopping Store reserves the right to update or modify this policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

9. Contact Us

For any questions regarding returns or refunds, please contact: